First of all, customer service is first rate. Better than first rate. I won't go into the whole story, but even know it was my error, they took care of me very quickly and were very trusting when they didn't have to be.
Now the bags. I purchased the best electricians bags. WOW. I absolutely love them. No velcro hassle. Easy to deal with and the bag layout is awesome.
I was using the gator system everyone brags about. Well, I haven't cursed so much in years just from dealing with those crazy bags. By the way, I have a set of gator bags and harness for sale cheap cause I'm spoiled now from the Boulder set up.